Lead Management Helps to Manage Business Processes

Lead Management is a Business Practice that is used to generate New Clients through different Marketing Techniques and the method of recording existing clients leads. It facilitates a connection between the Lead Source i.e. the forms of advertising the Companies have used and the Leads have arrived, and the responses with the new customers, the company is establishing. The major Steps in the is that the Business Starts with the advertising, recipients respond, creating business enquiries.

Their Information is captured by the companies, in the records. These Leads are then prioritized. Such Leads are given to the Marketing Department to handle the Leads on priority basis and they are separated to the different salesmen in the Companies. Then the follow-up processes are created. Once, the Client is convinced, it becomes a sale. Where there are large Volumes of data, the Leads follow-up becomes a difficult task. This is Where the CRM helps the companies. The Companies faces the major problem in this is that improper recording of leads where the leads are of complex nature, and their follow-up activities. The Leads are of so important nature for the Companies, that if the Leads are not properly handled, you lose that Potential sale. So, each lead in an organization holds importance. These leads when properly managed and followed increases sales.

Proper Lead Management involves ordered recording of large volumes of enquiries which are commonly termed as leads. These leads are then properly managed by CRM, which helps in the easy retrieval of data. Old days are gone where the Data used to be recorded in the manual system. Now the era of Cloud computing has come ,with the advent of internet and other Technologies, now it has shifted to automation systems and one of the commonly used system is Customer relationship management (CRM).So, proper Lead Management is Very important for the Companies, which enables easy access of the enquiries, their follow-ups and thus increases Sales of the Companies. This is Where Lead Management System , i.e. Sales CRM plays an important function and does proper Organization and Recording of Leads , their retrieval, and thus increases the sales and efficiency of the Companies. Thus, CRM Application organizes your Lead Management completely thereby enables Growth.

is based in Bangalore, India. is a process driven CRM company, offering a wide range of end-to-end services in the SFA, CRM, ERP and other solutions and services domain.

Our Motto “Robust Solutions For your Organizations” reflects our dedication towards serving our clients .

Our Products range from SalesBabu CRM,Fortitude, web ERP, SalesBabu On Demand Service Management,SalesBabu medSFA to SalesBabu PayPLUS.

The SalesBabu CRM simplifies Sales & Marketing Efforts & in-turn boosts Sales with an excellent support from the SalesBabu team.

Fortitude, web ERP, integrates all business processes across your entire company – including finance, sales, purchase, inventory, manufacturing and operations. It streamlines all processes and collaborates across all departments without the need for a large IT infrastructure so that you can focus on your business.

SalesBabu On Demand Service Management delivers the visibility, control and automation needed to deliver quality service, manage risk and compliance, maximize return on investments, and accelerate business growth.

Make More Money And Close More Sales

If you are in one-on-one sales or if you are in network promotion, the potential client buys in to you. They must think in you. In case you walk in with a mindset of “I don’t think this person has what it takes to invest in this product or service”, then they are going to feel that. They will feel your non-belief. In case you are who loves walking in to some of the snooty shopping areas of Palm Beach in your gym clothes & if the salesperson judges you on your clothing & give you an attitude, then you will certainly walk right out the door.

You won’t need to sow your funds in to bad ground. In other words, you won’t like to give away your funds to somebody that treats you like rubbish. That’s exactly what your potential client will be thinking in their minds in case you prejudge them. Don’t fool yourself to think that they won’t know. They will notice the minute that you walk in to the room. They will feel your non-belief in them, & that will dramatically cut your closing ratio down by 80 percent.

How to make more money is what everyone asks for but no is prepared to think them & simultaneously think others. An open mind leads to a bountiful harvest! In case you need to lead your life king size then you must cease prejudging people. This makes you weak & you miss the opportunities that can lead you to success.

You ought to permit everyone the chance to own & take advantage of your exclusive offer & to own your products. This is of the best ways to close more sales. Enter every sales presentation with the belief that the person in front of you is your next giant sale. It is a true fact that everybody has a champion inside him. Create an open mind setup & grow your earnings.

How to Close Inbound B2B Sales Leads in 6 Steps

As we all know, lead generation is the marketing process of stimulating and capturing interest in order to develop a pipeline for Sales. But in most B2B businesses, their marketing funnel is more like a leaky colander. So I’ve perfected: ‘The definitive 6-step B2B inbound sales check-list’!

There’s a wealth of information available online nowadays, buyers do a lot of their research online before ever wanting to speak to someone in the Sales team. Today’s buyers are able to research and shop around for services so that the purchasing cycle is increasingly directed by THEM NOT YOU.

But that doesn’t mean that your sales team is obsolete, far from it! A survey by Acquity Group revealed that more than 95% of corporate buyers still call upon the assistance of Sales in the purchasing process.

inbound leads, B2B sales leads

What this means is that sales and marketing teams must work together to drive decision making with a joined up process. So if your marketing team are generating inbound sales leads, how do they join-up activities to sales?

The jargon calls this “alignment of the sales and marketing cycle to that of the buying cycle’. Put more simply; it’s a consultative sales process where you don’t sell, you help the customer buy. It’s a subtle but important difference:

According to Hubspot, there are six key principles to the inbound sales process:

How to implement the six-step inbound selling checklist:

This may all sound wonderful in theory but what practical steps can you take to transform your sales tone from an intrusive nuisance to a wise and trusted adviser?

Regardless of where and why your prospect has entered the pipeline, the key to inbound selling is that the raison d’etre of your Sales team will be to fuel the customer make up their own minds about your service or product, rather than tell them what to do.

What Independent Manufacturers' Representatives Should Expect From Their Principals?

1. Training. Unless the manufacturer produces non-technical products like brushes or socks, training is critical. Even non-technical products do not make a new representative exempt from being training on procedures, operations standards, customers support expectations, etc. In some cases, principals cover part or all of expenses for reps’ training tools, courses (if necessary), or travel (if the independent rep is expected to visit the principal’s office or manufacturing facilities).

According to Jacob Webb, Vice President of NewLook International, Inc., a specialty coatings manufacturer, “we try to alleviate the financial burden of travel for new hires whenever we can. Depending on what is negotiated, we’ll either pay for some or most of the cost of travel when training new reps. This gives our reps greater confidence in our ability to support them in the field. And it signals economic strength.”

Independent sales reps fail when they do not have sufficient product knowledge to confidently and competently promote their manufacturers’ products. The bottom line is, If a manufacturer’s rep is not comfortable selling a product, they won’t. And training should not be limited to just the initial stages of the relationship as products are upgraded or improved. So training must not only be comprehensive, but also ongoing.

2. Initial Travel Period. A rep’s first few months can be brutal, especially when pioneering a new market or territory. Many news reps need hand-holding. Principals should consider making a corporate employee available to travel with the sales rep to make the initial sales presentations easier. This assistance helps new reps develop a more profound understanding of the product line. It immediately exposes them to common customer questions or troubleshooting issues that they will have to respond to when out from under the proverbial wing of their principal.

3. Sales and Marketing Collateral. Independent reps should be armed with as much sales and marketing collateral as possible. Brochures, catalogs, color charts, pamphlets, fliers, product samples-all very helpful marketing materials. There is no legitimate reason why a principal would withhold this critical material.

4. Fast Response. When manufacturers reps submit requests for quotes or troubleshooting feedback, the principal must respond as soon as possible! A rep’s ability to successfully support customers is dependent upon their ability to respond to customers’ needs in a timely manner. It may seem obvious that principals benefit, too, when responding quickly. Surprisingly, poor response time is one of the most common complaints from independent manufacturers’ representatives.

5. Sales and Order Tracking. Sales representatives do not have a guaranteed commission. They have to work for every dime they earn. Their ability to do so requires access to critical information that principals should provide, including:

6. Customer Lists. Principals should provide their reps with lists of existing customers. User lists or installation lists can be leveraged by independent sales reps when marketing to new customers. It helps demonstrate the compelling value proposition of the principals’ products. Like most other items on this list, it is in the principal’s best interest to provide this information to their reps.

Three Good Reasons Why Telemarketing Firms Are Good Sources For Leads, Lists And Databases

Many types of firms can be considered candidates to become list brokers to buy a telemarketing list or calling list from. Even when it comes to being a business database provider, there are many new businesses that try their best to generate leads and become third party providers to those who are in the market and looking to purchase such items. However, not all of these sources are capable of producing high-quality leads, lists or even databases for that fact of the matter. When one is in dire need of good leads, then finding a suitable source for them is crucial to the success of their business. Enter telemarketing call centers, one of the best sources for leads, databases and lists. If you want products of high-quality that give you the maximum chances for sales, then it’s these telemarketing firms you need to be scoping out.

However, even with all the praise telemarketing has received, all that does not reflect upon all firms within this line of industry. In reality, only so many have garnered such a reputation that their names are known by many other companies. So when you yourself are in the market and require such things, then it would be in your best interests to know which factors you need to take into account when choosing who to have as a list broker you can buy lists from, be a business database provider or to do lead generation for you.

Here are some of the few things that you can use as a basis:

Quality Centered – Is is a fact that when it comes to outsourcing, quality is on the top of the list and something that you want to be assured of from your chosen telemarketing firm. Professional firms like these employ the abilities of skilled telemarketers that make calls and get results that almost always satisfy their clients. These telemarketers are more than capable of producing high-quality results, and they make sure to do so with every all the leads, lists or databases they are tasked to create. Quality is certainly an assurance with professional telemarketing firms.

Capability In Terms of Lead Generation – One of the first steps that is done in creation of lists and databases is lead generation. Through this, telemarketers make cold calls to your target companies based on any criteria you provide. Be it overall revenue, company and employee size or the number of computers and servers they have, based on any of these, they will make sure to bring in leads and create lists/databases that suit your needs. Also, cold calling is one of the most commonly used methods in doing lead generation and only a few can argue that telemarketers are the best when it comes to doing these types of calls.

Privacy-Compliant – This is perhaps another thing that can be considered of the utmost importance. When it comes to buying telemarketing/calling lists, it is important that your telemarketing provider comply with all the stated laws and take precautionary measures in creating leads and putting them on the lists that they provide you with. After all, you wouldn’t want to be accidentally making a call to anyone of the DNC list and possibly earn a lawsuit for it. Your provider must prioritize your safety, as well as theirs at the same time. Providing privacy-compliant lists is a must.

These three listed here are just a few of the many things that may affect your choice on who to choose as a provider. Rest assured though, a telemarketing call center is still one of the best choices to do the job for you.

Hiring The Best Sales Management Personnel

Remember, as an executive, just because you hire a sales manager, does not mean that you don’t have to manage, mentor and coach yourself. Sales managers need to grow as well. Think of it as a process that must continue until you retire. Otherwise, the company blows up.

If you want to grow your business, you have to get someone very competent. You cannot use the word lightly, either. Though, the aforementioned statement is not cutting edge.

However, it is imperative that you get somebody who can grow with the company and fit in well within the culture. You have to like this person as an individual because you’re going to be married for a long time. That, or you’re going to be hiring again.

Moreover, as an executive, prior to hiring the individual, you must have a clear vision that looks 1 year into the future with this new person. Take a second and think.

Does the person have the capabilities to meet your needs and can they see your vision?

Here are some tips to help you first answer the question at hand as well as the strategies to implement to assure your sales management hire is a success.

Bite Your Tongue, But You’re Going To Have To Do It

As an executive, you are going to have to forfeit power to this individual. Some hate to hear it and fear this as I would too as a business owner, but it must be done. Be comfortable with their decision making power, but don’t put yourself completely out of the comfort zone while doing so.

If You Don’t Set Firm Expectations, You’re Done

Whether you’re a CEO, a sales executive or other, you must set firm goals as to what you expect from this new employee from day one. This does not mean putting pressure on the individual (I am quite against that), but it does mean being candid.

After the expectations are set, you now allow a good relationship to start. It cannot be the other way around. The business model will fail.

Know That If They Don’t Set Firm Expectations, They’re Done

If it’s a turn around hire, a sales manager must establish authority with his or her subordinates, demand hard work from them, respect them, gain their respect all while having complete transparency with their subordinates.

The concepts sound so easy, though only to the ones who have never lived it. Knowing what you know, ensure that the same expectations you have of your new sales manager are passed down to your sales team. Set the corporate culture.

Implement Quarterly Performance Reviews

When clients ask us for quarterly review sheets, they do so for a reason. Every company should begin to implement some form of grading process. Without it, as an executive or business owner, you risk losing control of any and all.

Give Them Some Marketing To Work With

No sales manager is going to make you, the company, themselves and their sales representatives any significant cash flow without incoming leads. Marketing has gotten tougher and tougher and it takes more work than ever. This person cannot do it all. Make the bed as cushy as possible for your new guest.

Esources co uk Reliable or Not

A lot of buyers want to know if one can call reliable. Most of these buyers have had bad experiences with other wholesale directories. They are afraid of being scammed again. Therefore, they would like to find out if is reliable or not, before they join as members.

Disregarding false reviews put up by competitors, one has to look at genuine eSources reviews to discover why most users find reliable. Without exception, buyers who have used this site, think that it would not be wrong to call reliable as well as probably the best wholesale resource they have used.

What makes reliable when so many other wholesale directories have disappointed buyers?

The eSources Advantage

Most buyers consider reliable, especially when compared to unknown wholesalers who promote their business online using false promises. What makes reliable is its directory of verified suppliers. Unlike other wholesale sites, eSources offers information about their suppliers that includes name and address, not to mention website.

eSources does not stop at verification of supplier identities. Most suppliers on this site are reputable businesses. You will not come across unknown, unheard-of suppliers. This adds to the reliable factor and enhances buyer confidence.

Here is a selection of supplier profiles from eSources:

??? Reading glasses supplier from London, in business since 1994. Order delivery within 24-hours in the UK. ??? A Watford-based wholesaler offering computer parts and accessories including connectors, batteries, cards, cables, headphones, USB leads, cleaning solutions, LCD brackets, cabinets, and microphones. Established in 1973 with a catalog of 7,000 products. ??? A Cardiff-based distributor, reportedly the largest brand footwear supplier, offering 3-day shipping within EU.

These are just a few of the suppliers found on the eSources directory. This is what makes reliable and trustworthy. The suppliers are well known in trade circles. Many of the suppliers on eSources were selling merchandize to retailers long before ecommerce and internet became buzzwords.

Find the Best E-Tailing Tips

The world of ecommerce is not easy. While there are advantages such as working from home, being your own boss, setting your own hours, and not having to spend on commercial space rental, you still have obligations. You have to be your own marketer, copywriter, site administrator, clerk, receptionist, accountant, and tax expert.

You also need to adhere to business laws, customs regulations, and pay your taxes and levies. This can look like a formidable undertaking; one that requires some knowledge of ecommerce and related topics.

What makes reliable is that it offers some insightful tips on e-tailing. It features articles that help resellers understand how online buying and selling works.

In helping boost your productivity by eliminating the time and money spent on supplier search, nothing can match reliable services. Find help, advice, and information through this B2B directory.

Why Choosing a Poorly Managed Customer Service Center Will Turn Customers Away

We’ve all been there before. You know, the one on the phone…calling into a customer service call center to receive customer service. Think about the last time you had to phone a company about a product or service you were using, how would you rate your overall experience? Was the customer service rep helpful, understanding and attentive to your needs? Were they soft spoken, friendly and did they take care of the matter, or resolve the dispute? Did you have to wait on hold for more than a few minutes before your call was answered? How did you feel after the call had concluded? After the fact, what did you think about the company? Were you satisfied or unsatisfied? These are all common integers that factor into the overall customer experience, something that either drives loyalty and retention, or greatly detracts from it. What follows are a few of the top reasons why a poorly managed customer service center will actually turn away customers in troves.

Inattentive Reps – This is, perhaps, one the most commonly expressed grievances of a bad customer service center. If the rep is not able to offer inbound callers their devoted attention, callers will become frustrated, and quickly. A poor customer service call center doesn’t have the right people working the phones, and this generally results in a bad service experience for the customer.

Inadequate Speaking Skills – It is not uncommon for companies to outsource their customer service call center to shave down on overhead costs. While there are plenty of excellent outsourcing services, it’s rather easy to deduce when a company used a shoddy and cheap service in favor of spending fewer dollars. The biggest sign here are thick accents and a poor grasp of the English language.

Poorly Compensated Employees – A customer service call center will only be as efficient as the employees who staff the phones and the center. The best customer service call center will handsomely compensate its employees with a highly competitive benefits package. This is important because appropriately compensated employees equates to harder working and dedicated reps that are compassionate about their occupations.

How this Affects Your Customers Ask yourself these following questions: Do you want your customer satisfaction ratings to skyrocket or plummet? Do you want disputes resolved or retention and loyalty rates to dwindle? Do you want to know that quality control comes foremost or secondary? How important is the image of your company? Did you know that an unsatisfied customer can tell dozens of people about their bad experience with your entity? Is it worth paying a little bit more to ensure that a high quality customer service center is helping to resolve disputes, assist customers and accurately reflect the positive image you have striven so diligently to create?

Special Features of Sales Automation And Benefits For Businessmen

Business field is highly competitive and hundreds of businessmen are trying to reach top level. In recent times, the software companies are continually providing support for businessmen, with their innovative software tools. Now, business companies are supported by the advanced Sales Automation software tool. This is the most advanced tool, exclusively for businessmen, for developing their business and making most of them.

This tool takes the responsibility of controlling inventory, sales processing, tracking customers’ interaction and analyzing sales forecast. This tool should be definitely suitable for your business, since you would be in the position to monitor your business, right from the beginning. After the introduction of this software tool, business companies are able to develop their business dealings and they have already expanded their companies into a different level. Now, Sales Automation is popular with the commercial establishments and they are enjoying all the special features and benefits of this advanced tool.

At present, buyers have different ideas and approaches, especially, in buying products. In fact, social media online shopping is gaining popularity and in addition, people have started to shop with their mobile phones. In this very circumstance, businessmen have to be careful in selecting their tools and they need to make sure that they are with the most trusted software tools, which have been exclusively developed for business development programs. Now, Customer Support Software is familiar with companies and they use this tool, only for the purpose of providing complete satisfaction to their customers. In fact, there are several important stages for the manufacturers to make the products to reach actual users.

Basically, product manufacturers have to get feedback from the buyers and this may not be possible, since they are not directly connected with the users of products. Further, they cannot maintain record of the persons, who are using their products, since the customers would be in millions. Without the continuous support of the customers, product sellers cannot stay in the business and they need to make sure that they get exact feelings and frank opinions of their users.

The advantage for the business companies is that they do not have to purchase the tool and they can enjoy cloud support from the experienced software companies. In addition, there are various grades in the supporting tool and businessmen may opt for the tool, which is perfectly suitable for their businesses. This way the commercial activities render more benefits and profits.

Now, companies do not have to keep record of the customers, after the arrival of this advanced Customer Support Software and they can improve the standard and designs of their products and make them to perform better and to look impressive.

Sales Management Motivation Secrets.

In a work environment more than money people are in need of one thing which they consider as a driving force for their work. That is praise and appreciation for their work well done. But unfortunately managers and employers don’t do that. Some people state they don’t know how to give it. Others don’t know what to give appreciation for. Yet others say they are too busy to give appreciation.

When dealing with sales and marketing people in a company, they are in need of motivation for their work because of the kind of hectic job they do. There can be many factors for the appreciation. But the first and foremost one is being specific. Rather than being abstract, managers can be specific on what they are appreciating for. Because employees tend to feel that their work has been reviewed in detailed manner and has been appreciated.

The second factor is that the credits should be given at right time. The further the distance in time, the less impact it will have to motivate the employee.

The next one is being fair. Clearly the rules for appreciation should be stated by their management, so that everyone understands how it is earned. Consistency must be followed when showing appreciation. Showing appreciation for one action and then discussing a potential corrective action for another action must not be there.

Next secret would be praising their work works best when done publicly in meetings, in front of team members, especially management. Posting success stories via email, voicemail, in-house newsletters can also be a great motivating factor.

Employees should be asked about what motivates them. For some people money can be motivating. Still management should try to satisfy it. Although financial compensation is important, there are lots of ways to make money and lots of company to work for. Managers can give their staffs an ongoing reason to be proud of what they do. How is your product contributing to society? Making the world a happier, healthier, saner, safer, more accessible and productive place to live? .Using weekly sales meetings to reinforce the organization’s or division’s purpose.

With wireless communications and the Internet, all are becoming too accessible. The line between work time and home time is dangerously blurred. Although sales persons never stop representing the companies they work for, there must be a clear demarcation.

Sales team should be encouraged to get a life! Nothing nurtures the soul, boosts morale and keeps stress to a minimum like being able to spend time with friends and loved ones or engaging in activities that have nothing to do with work.

Sales staff should be treated equitably. The temptation to give your star salesperson preferential treatment should be avoided. If deadlines there, they apply to everyone. The same applies for procedures and policies. Consider streamlining certain policies that prevent your sales team from being effective or closing the deal.

When sales people feel that the work culture doesn’t satisfy them, manager should become a catalyst for change and make things happen. Managers should support their employees and become a coach and mentor. Accountability starts at the top and works its way down.

When these are followed management for sure can see a remarkable improvement and profit in their sales department.