The lifestyle at the call centers seems to be very frenzied especially when these firms do not follow a specific culture. In addition, it is also found that the attrition rate of the call center companies have been growing higher and become a very debatable topic in all the spheres of the globe. Experts have been doing some great researches to find out some serious remedies so that the management and the entrepreneurs can find a better Return on Investment. But there are certain ways of reducing attrition rate by introducing some interesting secrets in the call centers and make the agents more productive. Read them carefully:
Friendly Environment: Understand their emotions. This is the best way to become acquainted with the employers designated for telephone call centers services. The calling agents’ in these establishments needs special care and attention as the businesses processes are not that simple to follow. Regular training, personality development, etc. are some of the basic activities to impart in their daily routine. Therefore, it is recommended that the agents are made to work under a condition that encompasses working hours with maximum short breaks. Speaking over telephone with irritated customers is not an easy task at all.
Feedback: Calling agents can perform better when they are well informed with the daily updates about their responsibilities. Regular feedback sessions from the team managers and supervisiors can build better foundation of the floor operations and result in productive results within a short period.
Better Call Handling: The level of intellectuality in call handling is a great factor that induces productivity in the calling agents that leads to the overall growth in that call center company. A proper methodology like Average Handling Time (AHT) should be properly managed with all the business processes. This time management will not only help those to handle better number of call but also allow them to navigate with the customers in a groomed manner. This process tends to grasp a better overview with the agent’s scorecard.
Constant Scrutiny: Phone call centers services are a great matter of engagement and dedication for the managers. Therefore, they need to ensure that the team members are constantly being scrutinized. Look at their call handling skills and inspect the level of improvement in manner that can help to build their confidence to better heights.
Rewards are Must: Customer representatives (CSR) working in call center companies have to follow certain targets and business goals as directed by the clients. Therefore, it is very important that the contact centers that they appreciate the hard work of the CSRs and cheer the moments by rewarding some special gifts or any financial reimbursement.
Simply follow them and check out for the results soon.